Response window
Most enquiries receive a first reply within two business days; complex procurement loops may need a calendar invite.
Studio switchboard
Say hello before the next southerly week
Use this page to reach the Te Aro desk for walking routes, movement workshops, or privacy questions. We read messages in order during business hours and never require a phone call before email unless your organisation mandates it.
Quick reference
What to attach
Headcount, preferred districts, accessibility needs, and whether you already have a vendor code.
Privacy
Form data is handled under our privacy policy; marketing stays opt-in only.
Compose a message
What happens after you press send
Inbox
Automated acknowledgement
Your browser may jump to a thank-you page; we still read the fields you submitted once validation passes.
Triage
Routing to the right facilitator
Route packs go to mapping leads; workshops to lab leads; legal letters to our privacy contact.
Reply
Human-written response
We avoid template walls of text—expect specifics about next steps or clarifying questions.
Archive
Retention per policy
Threads follow the windows described in our privacy policy unless a contract states otherwise.
Longer context
Why we ask for consent on a simple form
European and UK visitors—and many organisations we contract with—expect explicit language about lawful bases. The checkbox mirrors the transparency you will find in our privacy policy and keeps marketing separate from service email.
If you represent a council or transport agency and need official letterhead, mention it in the message body; we maintain PDF samples for procurement teams.
Quick clarifications
Before you wait on hold
Can you invoice overseas parents or subsidiaries?
Often yes—include billing entity details and currency preference. We coordinate with finance before confirming scope.
Do you sign NDAs before route discussions?
We review standard mutual NDAs; send a PDF with signatory blocks filled where possible to speed legal review.
What if I need an urgent safety update on a published loop?
Call the studio line and mention “route correction” in the voicemail; we prioritise hazards reported in good faith.
Prefer to start on the Walk page?
Browse route philosophy first, then return here with sharper questions—we enjoy detailed briefs.